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How to Ensure Trust in a Digital World
We have a trust issue. In our digital world, it has become increasingly difficult to trust each other. Whether it is another person, an organisation or a device, trust is no longer a given online. This is a serious problem for our society and our democracy. If trust is lacking in society, anarchy can be expected.
The problem is, the more digital our society becomes, the harder it seems to trust each other. With technology being neutral, it is up to the user to determine whether to apply technology for the good or the bad. For example, artificial intelligence can be used to protect rainforests and endangered animals, or you can use it to automate your hacking activities. Cryptocurrencies can be used to bring down the costs of remittances, or you can use it to make money using ransomware. Big data can be used to find patterns to detect cancer or to increase your surveillance activities. Unfortunately, there is an increase in using technology in harmful ways, thereby negatively affecting trust.
Unfortunately, existing organisations do not help either. Facebook refuses to remove fake ads from its platform, while Google has a secret agenda when collaborating with organisations (collect data to make money with ads). The Russian FaceApp got access to millions of people’s faces and apparently could use it in any way they wanted and, finally, TikTok is under…
